Every subscriber in Clearstream has a status. Most subscribers will have the opted in status, which is represented by a green dot beside either SMS or Email, depending on which they are opted in to.
Subscribers can have two other statuses: opted out, shown with a red dot, and inactive, shown with a gray dot.
You will only be able to text subscribers who are opted in to your number (aside from replying to an incoming message or sending an automated response). So if you're planning to communicate with people on an ongoing basis via announcements, reminders, etc., you'll need them to be opted in.
There are four primary ways people can opt in to your account:
CSV Import: Import a spreadsheet of phone numbers (from Excel, Google Sheets, etc.). You can also include their first and last name, and email address.
Church Management Integration: Integrate with Planning Center, Church Community Builder, Breeze, or Rock RMS to easily sync your contacts into Clearstream.
Keywords: Let people text a keyword to opt themselves in to your account.
Sign-Up Forms: People can fill out a form on your website and select which of your texting lists they'd like to join.
Things to Note
After someone opts out, they will no longer receive your messages.
If someone has accidentally opted out, they can opt themselves back in by texting one of your keywords.
Subscribers who are opted in can be copied and moved into other lists.
If you have any questions about this or need help opting subscribers in, reach out to our support team. We're happy to help!