Best Practices
Keep it genuine. If your text sounds too ro-bot-ic or WAY TOO EXCITED, you may want to make a few edits. A simple way to gauge this: Try reading your message out loud before sending.
Regularly check your inbox. There's a good chance you'll have people reply with questions, prayer requests, etc. You can respond to incoming messages from your inbox (make sure you have email/push notifications enabled).
Try not to bug people. 😆 In most cases, we recommend sending no more than 1-2 messages per week to your main churchwide list.
Frequently Asked Questions
How do message credits work? One message sent to 200 people = 200 credits. Incoming texts are free. If your text is longer than 160 characters or includes special characters/emojis, it may use additional credits.
How do I add contacts into Clearstream? Import an Excel/CSV file, let members text a keyword (i.e. Text CONNECT to (775) 347-7333), or integrate contacts from Planning Center, CCB, Breeze, or Rock RMS.
How do I reach support? Our team is available Monday-Friday (8-5 Central) with limited weekend support. During business hours, we typically respond in less than three minutes. Chat with us by clicking the icon at the bottom right corner of your account or schedule a call.