Notifications can be sent via email and/or push notification if you're using our iOS or Android app. To edit your notifications, go to Settings > Notifications.
Each user has their own notification settings. If you're using subaccounts, you can have different notifications set up for each subaccount you manage.
Email Notifications
Incoming Text: When you receive a new incoming text (questions, prayer requests, etc.).
Opt-In: When someone new becomes a subscriber. Most often, this is when someone opts in to your account by texting a keyword.
Opt-Out: Whenever a subscriber opts out.
Keyword Use: When any one of your keywords are used. If you'd only like to be notified when a specific keyword is used (like YOUTH or PRAYER), click here!
Message Failure: When any message in your account fails to send.
Note: We'll always email you when a message you created fails to send, regardless of this setting. But by enabling this notification, you'll also be notified when any message created by another user fails to send.Credits Depleted: When your account is out of credits.
Credits Low: When your credits are below a certain amount. You can update this number at any time.
Sign-Up Form Submission: When a sign-up form is submitted.
Push Notifications
Download our mobile app to manage your Clearstream account from your phone and receive push notifications. Make sure you have push notifications enabled for Clearstream in your mobile device settings as well.
Incoming Text: Get notified when you receive a new incoming text.
Keyword Use: Receive a push notification when a keyword is used.
If push notifications aren't working for you, double-check the notification settings on your phone, or try logging out of the app and logging back in. If you're still having trouble, contact our team, and we can troubleshoot with you.
Email Reports
Get a report every Monday with statistics and performance data for the past 7 days, including daily opt-ins and opt-outs, top lists, and more. You can also manually send the report at any time by clicking Send Report Now.
Slack Notifications
If your church uses Slack, you can receive notifications and respond to incoming texts directly within Slack.