With the Send Menu step, subscribers can text your keyword or enter an automated workflow to receive a numbered list of options. They can then respond with a number and get a text with the information they're looking for.
For example, say you set up a keyword, EARLY CHURCH, that people can text to get more information about your church. You add a send menu with numbered options to get the sermon notes, get more info about your youth ministry, and how to give.
When your subscribers text your keyword, they can respond with a number to choose one of your options. This what they would see 👇
You can then set up your workflow to direct people down different paths based on the number they chose. You could schedule follow-up texts with service reminders, set it to automatically add them to a list (like youth ministry), or even transfer them to a specific team or ministry's subaccount.
Create a Send Menu
Step 1: When setting up your workflow, click Add Step > Choose Send Menu.
Step 2: Create menu options for people to choose from.
Step 3: Build the path for each menu option by choosing additional steps. You can send a text, collect their name and email address, add subscribers to a list, transfer them to another workflow, or transfer them to a subaccount where a specific team can follow up with them.
That's it! Now your church can easily get connected to the right ministry or get the info they need.
Things to Note
You can change your menu options at any time without changing your keyword. For example, you can add another menu option near Christmas that sends people information about service times.
People can ONLY respond with a number. For example, "2 Youth Ministry" would not trigger the menu option. They would need to text "2."
You can create as many menu options as your character count allows (generally, up to 765 characters).
If people want to learn more about a different option, simply text the keyword again and respond with the new number.