Option 1: Check your workflow
Your subscriber may be waiting for the next step in your workflow. Go to the Keywords page > Select your keyword workflow > Click Show all steps > Scroll down to your Wait step(s). Here, you can see who is currently waiting.
If you're using an automated workflow, head to the Messages page > Scroll down to Automated Workflows > Select the automated workflow you're looking at > Click Show all steps > Scroll down to your Wait step(s).
Option 2: Check the activity table
The Keyword Activity table allows you to see where each person is in your keyword workflow. Head to the Keywords page > Select the keyword you're looking at > Scroll down to Keyword Activity.
This table will show you the messages sent to or received from each subscriber who texted your keyword. The most recently sent or received messages will be at the top of the chart.
You can see the same information for your automated workflows in the workflow activity table. Head to the Messages page > Scroll down to Automated Workflows > Select the automated workflow you're looking for > Scroll to workflow activity.
Option 3: Search the inbox
You can view all messages sent to and received by a specific subscriber by searching your Clearstream inbox. Just head to your inbox and use the search bar to search for the subscriber's name or number.
Option 4: Pull a Subscriber Texts report
Head to Settings > Reports > Subscriber Texts. Then, select your desired date range and subscriber(s) you’d like to include in the report. This will export a CSV file like the one shown below with every text that subscriber has sent or received.
