Are some of your contacts in your CCB Group or Saved Search not syncing into Clearstream? It's common to lose a few contacts/numbers when you're syncing from CCB. This can happen for a few reasons:
It's not a valid mobile number.
It's a duplicate. The same number may be listed more than once in the CCB Group, which is common in families. Each subscriber must have a unique phone number. So if two contacts have the same number, we will only sync one of them into Clearstream.
The phone number is not listed in the Mobile field in CCB. If the number is listed in the Home or Work fields, it will not sync over.
The profile is inactive in CCB. By default, only active profiles are synced into Clearstream. This can be changed in your Sync Settings.
If you need help figuring out why certain contacts aren't syncing, feel free to ask our support team. We're happy to help!