When automatically retrieving profile data from Church Community Builder, Clearstream looks for profiles with a mobile phone number matching that of the new subscriber.
It's possible that the same phone number is associated with multiple CCB People profiles. When this happens, Clearstream uses a set of rules to prioritize which profile is matched.
If your account syncs "Active" CCB Profiles, the first of the following to return a result is selected:
A Person listed as the Primary Contact for a family
A Person listed as a Spouse
A Person with the family position of Other
A Person listed as a Child
The most recently updated Person
If your account syncs Active and Inactive CCB Profiles, the first of the following to return a result is selected:
An Active Person listed as the Primary Contact for a family
An Active Person listed as a Spouse
An Active Person with the family position of Other
An Active Person listed as a Child
The most recently updated Active Person
An Inactive Person listed as the Primary Contact for a family
An Inactive Person listed as a Spouse
An Inactive Person with the family position of Other
An Inactive Person listed as a Child
The most recently updated Inactive Person
*Please note that Clearstream only checks the Mobile phone field for a match. The Work and Home phone fields are ignored.
For more information about managing family positions in CCB, see this article.