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How does Clearstream match new subscribers with CCB People profiles?

What happens if multiple CCB/Pushpay profiles have the same phone number?

Tim McHugh avatar
Written by Tim McHugh
Updated yesterday

When automatically retrieving profile data from Church Community Builder, Clearstream looks for profiles with a mobile phone number matching that of the new subscriber.

It's possible that the same phone number is associated with multiple CCB People profiles. When this happens, Clearstream uses a set of rules to decide which profile is matched.

When your account syncs active CCB Profiles, the first of the following to return a result is selected:

  • A person listed as the Primary Contact for a family

  • A person listed as a Spouse

  • A person with the family position of Other

  • A person listed as a Child

  • The most recently updated person

If your account syncs active and inactive CCB profiles, the first of the following to return a result is selected:

  • An active person listed as the Primary Contact for a family

  • An active person listed as a Spouse

  • An active person with the family position of Other

  • An active person listed as a Child

  • The most recently updated active person

  • An inactive person listed as the Primary Contact for a family

  • An inactive person listed as a Spouse

  • An inactive person with the family position of Other

  • An inactive person listed as a Child

  • The most recently updated inactive person

*Please note that Clearstream only checks the Mobile phone number field for a match. The Work and Home number fields are ignored.

For more information about managing family positions in CCB, see this article.

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