When automatically retrieving profile data from Church Community Builder, Clearstream looks for profiles with a mobile phone number matching that of the new subscriber.
It's possible that the same phone number is associated with multiple CCB People profiles. When this happens, Clearstream uses a set of rules to decide which profile is matched.
When your account syncs active CCB Profiles, the first of the following to return a result is selected:
A person listed as the Primary Contact for a family
A person listed as a Spouse
A person with the family position of Other
A person listed as a Child
The most recently updated person
If your account syncs active and inactive CCB profiles, the first of the following to return a result is selected:
An active person listed as the Primary Contact for a family
An active person listed as a Spouse
An active person with the family position of Other
An active person listed as a Child
The most recently updated active person
An inactive person listed as the Primary Contact for a family
An inactive person listed as a Spouse
An inactive person with the family position of Other
An inactive person listed as a Child
The most recently updated inactive person
*Please note that Clearstream only checks the Mobile phone number field for a match. The Work and Home number fields are ignored.
For more information about managing family positions in CCB, see this article.