When automatically retrieving profile data from Church Community Builder, Clearstream looks for profiles with a mobile phone number matching that of the new subscriber.

It's possible that the same phone number is associated with multiple CCB People profiles. When this happens, Clearstream uses a set of rules to prioritize which profile is matched. The first of the following to return a result is selected.

  1. A Person listed as the Primary Contact for a family

  2. A Person listed as a Spouse

  3. A Person with the family position of Other

  4. A Person listed as a Child

  5. The most recently updated Person

*Please note that Clearstream only checks the Mobile phone field for a match. The Work and Home phone fields are ignored.

For more information about managing family positions in CCB, see this article.

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