When automatically retrieving profile data from Rock RMS, Clearstream looks for profiles with a phone number matching that of the new subscriber.

It's possible that the same phone number is associated with multiple people. When this happens, Clearstream uses a set of rules to prioritize which person is matched. The first of the following to return a result is selected.

  1. An active adult with the number in the mobile phone field

  2. An active child with the number in the mobile phone field

  3. An active adult with the number in any phone field

  4. An active child with the number in any phone field

  5. The most recently updated Person

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