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How does Clearstream match new subscribers with people in Rock RMS?
How does Clearstream match new subscribers with people in Rock RMS?

What happens if multiple people in Rock have the same phone number?

Tim McHugh avatar
Written by Tim McHugh
Updated over a week ago

When automatically retrieving profile data from Rock RMS, Clearstream looks for profiles with a phone number matching that of the new subscriber.

It's possible that the same phone number is associated with multiple people. When this happens, Clearstream uses a set of rules to prioritize which person is matched. The first of the following to return a result is selected.

  1. An active adult with the number in the mobile phone field

  2. An active child with the number in the mobile phone field

  3. An active adult with the number in any phone field

  4. An active child with the number in any phone field

  5. The most recently updated Person

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