When automatically retrieving profile data from Rock RMS, Clearstream looks for profiles with a phone number matching that of the new subscriber.
It's possible for the same phone number to be associated with multiple people. When this happens, Clearstream uses a set of rules to prioritize which person is matched. The first of the following to return a result is selected:
An active adult with the number in the Mobile phone field
An active child with the number in the Mobile phone field
An active adult with the number in any phone field
An active child with the number in any phone field
The most recently updated person