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Why can't I send certain words through Clearstream?
Why can't I send certain words through Clearstream?
Lizzie Reese avatar
Written by Lizzie Reese
Updated over a week ago

There are some words we don't allow when sending a text through Clearstream. The reason certain words aren't allowed is because of the regulations set by the TCPA (Telephone Consumer Protection Act) and CTIA (The Wireless Association). Texting laws are very strict and wireless carriers can (and do) filter texts that go against their terms. Their intention is to protect their customers and prevent spam from happening on their networks.

Staying compliant with these rules helps your account to be in good standing and helps prevent your texts from being flagged or blocked by wireless carriers. This excerpt from our Terms outlines the related topics that you are not allowed to send through Clearstream.

You shall not send any messages through the Services that contain content or data related to the following:

  • SHAFT (sex, hate, alcohol, firearms, tobacco)

  • Loan origination and matching

  • Payday loans

  • Short-term loans

  • Auto loans

  • Mortgage loans

  • Student loans

  • Debt consolidation and reduction

  • Investment opportunities

  • Credit repair programs

  • Tax relief programs

  • Work from home programs

If you have any questions about this, please reach out to us. For more information on the laws & guidelines we follow, check out the links below.

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