Before you import people's numbers into Clearstream, you must have their permission to text them. They can consent to receive texts from your church via an online or paper form — but it's very important that you have explicit permission to text every number in your contact list before importing it. The federal laws and guidelines around texting are very strict, and our team takes them very seriously.
Most imports will be approved automatically, but larger files will require manual review by our team. During normal business hours (8 am-5 pm, Mon-Fri), manual review is typically complete within 30 minutes. On the weekend or after hours, this may take longer. If you're ever needing an import approved urgently, just reach out to our team via the live chat.
Clearstream adheres to laws and guidelines set forth by the FCC and CTIA (The Wireless Association). For more information, check out our carrier compliance page or read the official FCC guidelines.