In order to import contacts into Clearstream you must have written or verbal consent to text them. An example would be a paper or electronic form, where they consent to receive texts from your church. It's very important that you have explicit permission to text every number on your file before requesting an import. The laws and guidelines around texting are very strict, and our team takes it seriously.

Some imports will be approved automatically, but most larger files will require manual review by our team. During normal business hours (8am-5pm, Mon-Fri), manual review is typically complete within 30 minutes. On the weekend or after hours this time may be longer. If you're ever needing an import approved urgently, just reach out to our team from the live chat.

Clearstream adheres to federal laws and guidelines set forth by the FCC and CTIA (The Wireless Association). For more information on the laws & guidelines we follow, check out the links below: