When you're creating a keyword on a 10-digit number or short code, you can add aliases, or different variations (or misspellings) of your keyword. That way, if someone texts your keyword or an alias you've added to that keyword, your workflow messages will still trigger. This is really helpful for making sure people still enter your workflow, even if they mistype your keyword.
Open the Keywords page from the left menu > Click Create Keyword (or click the ⋮ icon beside the existing keyword > Edit) > Scroll down to Additional Settings > Aliases > Click Add.
If you have any questions, just reach out to our support team. We're happy to help. 😊