First, select to your workflow. Click Edit, then scroll to the bottom of your workflow. Click + Branch > Custom Branch.
From here, you can add your own conditions based on a subscriber's previous interaction with your keyword, their first and last name, email, mobile number, list, tag, and even their Planning Center and Rock ID or campus.
After that, it's just like creating a workflow branch. You can add steps and waits like you would in your main workflow, and then send the subscriber back to the main path or have them exit the workflow.
For example, say you're missing a few subscribers' first names. You may want to ask them to share that info, but you don't want to request this from people who have already shared that.
You can create a custom branch that looks something like this 👇
In this instance, when a subscriber is missing their first name, they'll branch off from the main workflow. You could then add a Collect Name & Email step that will invite them to fill out a connect card before sending them back to the main workflow.
Or, if you have subscribers who are missing both their first and last name, you can create a branch with multiple conditions. Simply click Add condition to create an And condition like the one below.
For a subscriber to enter this branch, they must meet both requirements, or in this case, be missing their first name and last name.
You can also create another set of conditions, which will enter a subscriber into the branch if they meet either condition. Just click Add Group to add an Or condition.
In this case, the subscriber will enter your branch to fill out a connect card if they are missing either their first name or their last name.
Have further questions? Chat with our support team. We'd love to help!