Are some of your contacts in your CCB Group not syncing into Clearstream? No worries. It's common to lose a few contacts when you're syncing from CCB for a few reasons. Common reasons some numbers aren't syncing:

  • It is not a valid mobile number
  • It is a duplicate - meaning the same number is listed more than once in the Group, which is common in families. Each Subscriber must have a unique phone number, so if two contacts have the same number, we will only sync one of them into Clearstream.
  • The number has previously opted-out of your Clearstream account. We will not re-sync contacts who've opted out. If someone opted out, but has requested to be opted back in, our support team is happy to help, just reach out.
  • The phone number is not listed in the Mobile field in CCB. If the number is listed in the Home or Work fields, be sure to copy it to the Mobile field to ensure the contact is synced to Clearstream.

If you need help figuring out why certain contacts are not syncing, feel free to ask our support team. We're happy to help.

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