Now that you have subscribers in your List, it's time to send them a message. This short article will cover how to create a message, and best practices to use when sending messages.

Steps:

  1. Go to Messages (or Create Message from the Dashboard)
  2. Write your message content
  3. Select the List(s) you'll send your message to. If you need to send a message to only a few subscribers, simply search for the person's name or number.
  4. Choose whether to send your message now or schedule for a later date.
  5. Click Preview Message. Double check everything, and click Send Message.

Once you send your message, you can view live second-by-second delivery metrics on the Message View page. You'll also be able to see how many people responded and opted out.

P.S. - You can quickly duplicate sent messages. To duplicate a sent message: select any sent message from the Messages page > click the 3 dots in the top corner > Duplicate.

Best Practices

Following these guidelines will keep your opt-out rate lower and subscriber engagement higher.

  • For most use-cases, we recommend sending 1-2 messages per week max to your main church-wide List. For communicating with small groups like scheduling, that of course doesn't apply. 
  • Keep the wording human. No one enjoys a spammy-worded text message. A simple way to gauge this: try reading your message out loud before sending. 
  • Send messages during normal hours: 8am-8pm. There are of course instances when a message needs to be delivered outside this window, but generally it's best to stick to these hours.
  • Stay away from using lots of punctuation and line breaks. Make it concise and easy to read.
  • Reply to incoming responses. When you send your message, you'll typically receive replies. All replies go into your Inbox. You can reply back to people from your Inbox. Tip: make sure you have email and push notifications enabled in your Settings (bottom left of your account) so you can know when you receive an incoming message.
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