When sending a message to a large list, it's common to have a few failed numbers. Most text messaging providers don't show this data, but we feel it's more transparent to show it, instead of just showing # of delivered messages and opt-outs.

The common reasons for failed numbers:

  • Mobile number has been deactivated by their wireless carrier

  • Landline number (typically from a 3rd-party integration like your ChMS or an imported file)

  • Mobile number has short code messaging blocked with their wireless carrier (if you are sending from a short code). If your message is being sent from a 5 digit short code, you'll want to create a long code to use as a fallback. Sometimes people have short code messaging blocked with their wireless plan (often beknownst to them).

You're not charged any message credits for these failed messages, and if you ever need to know which numbers failed, just reach out to our support team.

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