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Can I view opt-outs?

Michael Lepinay avatar
Written by Michael Lepinay
Updated this week

You can view all opt-outs/unsubscribes by going to Subscribers > View All > + Filter > Choose SMS Status > Opted Out > Apply.

To create a downloadable CSV of your opt-outs, click Actions > Export on the far right. Your exported file will be shown at the top right of your screen within a few seconds.
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SMS status location

To see who has opted out of a specific message, select the message > Scroll down to Message Activity > Select Opt-outs. This will show you who opted out of texts in response to receiving that message.
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