Are some contacts in your Planning Center list not syncing into Clearstream? No worries. It's common to lose a few contacts when syncing from Planning Center. Here are a few reasons that can happen:
Not a valid mobile number. If a profile doesn't have a valid mobile number, it won't sync into Clearstream.
Duplicate. Each subscriber must have a unique phone number, so if two profiles have the same number (i.e. parent and child), we will only sync one of them into Clearstream.
Number field. If a profile's mobile number is not listed in the Mobile, Home, or Work field in Planning Center, it won't sync into Clearstream.
Child profile type. You can optionally choose to exclude child profiles from your Planning Center sync. If that setting is enabled in your Clearstream account, no child profiles will sync into Clearstream.
Inactive profile type. You can also optionally choose to exclude inactive profiles from your Planning Center sync. When this setting is enabled, no inactive profiles will sync into Clearstream.
If you need help figuring out why certain contacts are not syncing, just reach out to our support team and we're happy to help. 😊