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How does Clearstream match new subscribers with CCB People Profiles?
How does Clearstream match new subscribers with CCB People Profiles?

What happens if multiple CCB Profiles have the same phone number?

Tim McHugh avatar
Written by Tim McHugh
Updated over a week ago

When automatically retrieving profile data from Church Community Builder, Clearstream looks for profiles with a mobile phone number matching that of the new subscriber.

It's possible that the same phone number is associated with multiple CCB People profiles. When this happens, Clearstream uses a set of rules to prioritize which profile is matched.

If your account syncs "Active" CCB Profiles, the first of the following to return a result is selected:

  1. A Person listed as the Primary Contact for a family

  2. A Person listed as a Spouse

  3. A Person with the family position of Other

  4. A Person listed as a Child

  5. The most recently updated Person

If your account syncs Active and Inactive CCB Profiles, the first of the following to return a result is selected:

  1. An Active Person listed as the Primary Contact for a family

  2. An Active Person listed as a Spouse

  3. An Active Person with the family position of Other

  4. An Active Person listed as a Child

  5. The most recently updated Active Person

  6. An Inactive Person listed as the Primary Contact for a family

  7. An Inactive Person listed as a Spouse

  8. An Inactive Person with the family position of Other

  9. An Inactive Person listed as a Child

  10. The most recently updated Inactive Person

*Please note that Clearstream only checks the Mobile phone field for a match. The Work and Home phone fields are ignored.

For more information about managing family positions in CCB, see this article.

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