Are some of your contacts in your Planning Center List not syncing into Clearstream? No worries. It's common to lose a few contacts when you're syncing from Planning Center. Common reasons some numbers aren't syncing/importing:
- Not a valid mobile number
- It's a duplicate - same number more than once in the List, or import file (this is common in families). Each Subscriber must have a unique phone number, so if two contacts have the same number, we will only sync one of them into Clearstream.
- The number has previously opted-out of your Clearstream account. We will not re-sync contacts who've opted out.
- The phone number is not listed in the Mobile, Home, or Work field in Planning Center.
If you need help figuring out why certain contacts are not syncing, please reach out to our support team.