Quick Answer
1 text sent to 100 people uses 100 credits in most cases.
A text's length and the number of people it's set to determines how many credits are used. In general, one text sent to one person costs 1 credit. Incoming texts don't use credits. Emails don't use credits. For example,
You send a text to 200 people = 200 credits
10 people text back with questions = 0 credits
You respond to all 10 questions = 10 credits
If your message is longer than 160 standard characters (letters, numbers, spaces, and punctuation), your message will cost 2 credits per person. If your message contains a picture, it will cost 3 credits per person, regardless of how many characters you use.
Check out the complete credit usage breakdown below 👇
As you're creating your message, you can see a live counter of how many credits your message will use in the bottom-right corner of the text box.
Here, you can also see how many characters your message is and how many characters it can be before it uses another credit.
If you have any questions about how credits work, reach out to our team in the chat. We're happy to help!