Reports allow you to pull CSV files that include detailed metrics for keywords, messages, credit usage, and subscriber info. There are eight report options which are detailed in the image and steps below.
Quick Setup: Login > Settings > Reports.
Steps:
Choose your report.
- Keyword Activity includes the number of times a keyword was used, how many texts were sent from its workflow, and how many credits it used.- Failed Texts includes a list of every failed outgoing text.
- Messages Sent includes all outgoing mass texts sent with metrics.
- Incoming Texts includes a list of all incoming texts.
- Texts Sent includes the number of texts an account has sent and received and how many credits it used.- Keyword Use includes all uses of the selected keyword(s).
- Subscriber Texts includes all texts sent to & received from the selected subscriber.
-Subscriber Opt-Outs includes a list of your SMS opt-outs.
Customize.
Choose a date range, and make other selections specific to the report.
Click "Create Report."
Each time a new report is created, a CSV file will pop up in the upper, right corner where you can click to download and view results. You can also view previous reports from bottom of the Reports page.
If you pull a report and don't see the data you're looking for, or have any questions about your file, just let us know. We're happy to help. 😊