If your church has multiple campuses and uses Rock RMS, you can create a keyword with custom branches for each campus. Then, when someone texts your keyword, we'll automatically route each person to the right campus based on their Rock information.
This allows you to use one keyword across all your campuses and be able send campus-specific information without having to ask where people are texting from. You can create unique texts, workflows, and subaccounts for each campus, but have the same call to action.
If a visitor doesn't have a Rock Campus, you can automatically send them a list of options to choose from with the Send Menu step.
Example
Let's say it's Sunday morning and you're announcing that home groups are starting next week. You could say, "Whether you're joining us Downtown or at our North campus, we'd love to connect with you. Text HGROUPS to 97000 to get more info on groups close to you."
When each person texts in, they'll automatically be routed to the correct campus and/or subaccount based on their campus. Everyone gets connected and no one falls through the cracks!
Have questions about how to set up your workflow? Just reach out to us in the chat. We'd love to help!