If you're having trouble with your ProPresenter integration, follow the steps below to see if that fixes it.
đĄ The most common solution
Make sure the Clearstream ProPresenter Connector app is open and connected on your computer.
Make sure everything is connected properly
The Clearstream ProPresenter Connector app is installed. It must be downloaded on the computer you'll be using on Sunday.
The Clearstream ProPresenter Connector app is open and connected. It has to be connected and running on your computer for the integration to work properly. Once it's open, click Connect to ProPresenter.
You'll know it's properly connected once you see the Activity Log.
Be sure to do this every Sunday. You can make it easier by setting the Connector to open automatically.
The marker in your Slide Notes and in Clearstream matches. Make sure that there aren't any typos, the wording is the same, and that there's no space between the colon and the word (i.e., tap:connect).
The marker in ProPresenter:
The marker in Clearstream:
If those things are correct and it still isn't working, follow the steps below to troubleshoot.
Troubleshoot the Clearstream-ProPresenter integration
Try restarting ProPresenter and/or your computer. Sometimes, a quick restart is enough to fix it!
Still having trouble? Just reach out to our support team via chat. They'd love to help!