If you have an existing phone number you'd like to use for your Longcode, we can port it into your Clearstream account. We can port wireless, landline, toll-free, and VoIP numbers.*

Email help@clearstream.io with your port request and the following information:

  1. The first & last name of the owner of the number. †

  2. The service address for the number. †

  3. Is the service address residential or business?

  4. Is the number wireless or landline/toll-free/VoIP?

  5. A filled-out and signed letter of authorization.

If the number is a Google Voice number:
Take a screenshot of the settings page, making sure it shows both the phone number and your email address.

If the number is a wireless, toll-free, landline, or VoIP number:
We'll need a copy of your most recent phone bill, dated within the last 30 days.

If the number is a wireless number, we will also need:

  1. The Wireless Account Number.

  2. The PIN for the account.

This process usually takes at least a few weeks to complete. If you have any questions feel free to reach out to us. We're happy to help. 

* If you have a Twilio number, we can port those as well. The process is a little different, and takes less time. Please reach out to support.

† Note: The name and address must exactly match what is on record at your current service provider. 

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