A saved reply is a pre-saved message template that lets your team quickly answer commonly asked questions, like "What time does service start?" or "Where should I check in my kids on Sunday morning?"
To create a saved reply, just follow the directions below!
Short Version: Go to the Inbox > Type / > Create a saved reply
Open the conversation you want to reply to in your inbox. Type / and click Create a saved reply.
Name your reply, then type your message. You can also add subscriber info (like their first name), emojis, and shortened links. Then, click Create to save your reply.
In your inbox conversation, type /, then click on your saved reply to insert it.
That's it!
To save another reply or edit an existing one, just type / in the inbox and click Manage saved replies.
If you have any questions, just reach out to us via the live chat. We'd love to help!