Commonly Asked Questions

54 articles in this collection
Written by Michael Lepinay, Jimmy Britnell, and Lizzie Reese

Sending Messages

How do I send a message to my List?

Written by Michael Lepinay
Updated over a week ago

Can I send pictures (MMS)?

Written by Jimmy Britnell
Updated over a week ago

Can I automatically insert someone's name in a mass text?

Written by Jimmy Britnell
Updated over a week ago

How long can a message be?

Written by Michael Lepinay
Updated over a week ago

Do I Need to Know Mobile Carriers?

Written by Lizzie Reese
Updated over a week ago

How do scheduled messages work?

Written by Jimmy Britnell
Updated over a week ago

Will a subscriber receive duplicate messages if they are in multiple Lists?

Written by Michael Lepinay
Updated over a week ago

How are opt-outs handled?

Written by Michael Lepinay
Updated over a week ago

How do I change my message header?

Written by Michael Lepinay
Updated over a week ago

What are failed numbers?

Written by Michael Lepinay
Updated over a week ago

Can I send a message to only one or a few people?

Written by Michael Lepinay
Updated over a week ago

What characters are valid for outgoing texts?

Written by Michael Lepinay
Updated over a week ago

How do I post my message to Facebook/Twitter?

Written by Michael Lepinay
Updated over a week ago

Keywords

How do I collect people's information in a Keyword workflow?

Written by Michael Lepinay
Updated over a week ago

What's the difference between Keywords and Lists?

Written by Michael Lepinay
Updated over a week ago

What's the difference between opt-ins and uses?

Written by Lizzie Reese
Updated over a week ago

How do auto-response messages work?

Written by Michael Lepinay
Updated over a week ago

Can I set up a QR code for my Keyword?

Written by Lizzie Reese
Updated over a week ago

How do I add more Keywords?

Written by Michael Lepinay
Updated over a week ago

How do I change my auto-response header?

Written by Michael Lepinay
Updated over a week ago

Subaccounts

What is a Subaccount?

Written by Michael Lepinay
Updated over a week ago

What's the difference between Lists and Subaccounts?

Written by Michael Lepinay
Updated over a week ago

Automated Workflows

What's the difference between a Keyword Workflow and an Automated Workflow?

Written by Jimmy Britnell
Updated over a week ago

How do I manually add someone to an Automated Workflow?

Written by Jimmy Britnell
Updated over a week ago

Lists and Subscribers

Can I view opt-outs?

Written by Michael Lepinay
Updated over a week ago

What are inactive subscribers?

Written by Michael Lepinay
Updated over a week ago

How do I import from Excel?

Written by Michael Lepinay
Updated over a week ago

How do I copy/move Subscribers to another List?

Written by Michael Lepinay
Updated over a week ago

What are the guidelines to importing a List?

Written by Michael Lepinay
Updated over a week ago

Can a subscriber choose which Lists to unsubscribe from?

Written by Michael Lepinay
Updated over a week ago

What are weekly reports?

Written by Jimmy Britnell
Updated over a week ago

How do I enable email capture?

Written by Michael Lepinay
Updated over a week ago

What does Joined Date mean?

Written by Lizzie Reese
Updated over a week ago

SMS Inbox

Which User replied to an Inbox message?

Written by Michael Lepinay
Updated over a week ago

How do I enable/disable Inbox message notifications?

Written by Michael Lepinay
Updated over a week ago

How do I know which text someone is responding to?

Written by Jimmy Britnell
Updated over a week ago

Do my response messages count as credits?

Written by Michael Lepinay
Updated over a week ago

Can I edit Subscriber data from the Inbox?

Written by Michael Lepinay
Updated over a week ago

Message Credits

How do message credits work?

Written by Michael Lepinay
Updated over a week ago

Do message credits rollover every month?

Written by Michael Lepinay
Updated over a week ago

How do I purchase more message credits?

Written by Michael Lepinay
Updated over a week ago

What happens if I run out of message credits?

Written by Michael Lepinay
Updated over a week ago

How many credits does a picture message use?

Written by Jimmy Britnell
Updated over a week ago

Longcodes (Local Numbers)

Can my Longcode receive calls?

Written by Michael Lepinay
Updated over a week ago

Can I have more than 1 Longcode?

Written by Michael Lepinay
Updated over a week ago

How do I collect prayer requests?

Written by Michael Lepinay
Updated over a week ago

How do I port my Longcode into Clearstream?

Written by Jimmy Britnell
Updated over a week ago

Can I use my current phone number? (SMS Hosting)

Written by Jimmy Britnell
Updated over a week ago

Can I create Keywords on a Longcode?

Written by Jimmy Britnell
Updated over a week ago

Account Settings and Billing

What's the difference between an editor and admin user role?

Written by Jimmy Britnell
Updated over a week ago

Are there setup fees with a monthly plan?

Written by Michael Lepinay
Updated over a week ago

How do I edit my billing info?

Written by Michael Lepinay
Updated over a week ago

How do I upgrade or downgrade my monthly plan?

Written by Michael Lepinay
Updated over a week ago

How do I access invoices and payment receipts?

Written by Michael Lepinay
Updated over a week ago