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Commonly Asked Questions
Commonly Asked Questions
57 articles in this collection
Written by
Michael Lepinay,
Jimmy Britnell,
and
Lizzie Reese
What does it mean to opt someone in?
Written by
Lizzie Reese
Updated over a week ago
Sending Messages
How do I send a message to my List?
Written by
Michael Lepinay
Updated over a week ago
Can I send pictures (MMS)?
Written by
Jimmy Britnell
Updated over a week ago
Do I Need to Know Mobile Carriers?
Written by
Lizzie Reese
Updated over a week ago
How do scheduled messages work?
Written by
Jimmy Britnell
Updated over a week ago
Will a subscriber receive duplicate messages if they are in multiple Lists?
Written by
Michael Lepinay
Updated over a week ago
How are opt-outs handled?
Written by
Michael Lepinay
Updated over a week ago
How do I change my message header?
Written by
Jimmy Britnell
Updated over a week ago
What are failed numbers?
Written by
Michael Lepinay
Updated over a week ago
How can I set up a prayer campaign?
Written by
Lizzie Reese
Updated over a week ago
Can I send a message to only one or a few people?
Written by
Michael Lepinay
Updated over a week ago
How do I post my message to Facebook/Twitter?
Written by
Michael Lepinay
Updated over a week ago
Keywords
Transfer to Subaccount
Written by
Jimmy Britnell
Updated over a week ago
What is a Smart Keyword?
Written by
Lizzie Reese
Updated over a week ago
How do I collect people's information in a Keyword Workflow?
Written by
Michael Lepinay
Updated over a week ago
Send Menu
Written by
Lizzie Reese
Updated yesterday
What's the difference between Keywords and Lists?
Written by
Michael Lepinay
Updated over a week ago
What's the difference between Keyword opt-ins and uses?
Written by
Lizzie Reese
Updated over a week ago
How Can I Create a Custom Branch?
Written by
Lizzie Reese
Updated over a week ago
Workflow Branches
Written by
Lizzie Reese
Updated over a week ago
Can I set up a QR code for my Keyword?
Written by
Lizzie Reese
Updated over a week ago
How do I add more Keywords?
Written by
Michael Lepinay
Updated over a week ago
Subaccounts
What is a Subaccount?
Written by
Michael Lepinay
Updated over a week ago
What's the difference between Lists and Subaccounts?
Written by
Michael Lepinay
Updated over a week ago
Automated Workflows
What's the difference between a Keyword Workflow and an Automated Workflow?
Written by
Jimmy Britnell
Updated over a week ago
How do I manually add someone to an Automated Workflow?
Written by
Jimmy Britnell
Updated over a week ago
Can I transfer someone from a Keyword Workflow to an Automated Workflow?
Written by
Lizzie Reese
Updated over a week ago
Lists and Subscribers
Should I add someone to a List in my Keyword Workflow?
Written by
Lizzie Reese
Updated over a week ago
Can I view opt-outs?
Written by
Michael Lepinay
Updated over a week ago
What are inactive subscribers?
Written by
Michael Lepinay
Updated over a week ago
How do I import from Excel?
Written by
Michael Lepinay
Updated over a week ago
How do I copy/move Subscribers to another List?
Written by
Michael Lepinay
Updated over a week ago
What are the guidelines to importing a List?
Written by
Michael Lepinay
Updated over a week ago
Can a subscriber choose which Lists to unsubscribe from?
Written by
Michael Lepinay
Updated over a week ago
What are weekly reports?
Written by
Jimmy Britnell
Updated over a week ago
How do I enable email capture?
Written by
Michael Lepinay
Updated over a week ago
What does Joined Date mean?
Written by
Lizzie Reese
Updated over a week ago
SMS Inbox
Which User replied to an Inbox message?
Written by
Michael Lepinay
Updated over a week ago
How do I enable/disable notifications?
Written by
Michael Lepinay
Updated over a week ago
How do I know which text someone is responding to?
Written by
Jimmy Britnell
Updated over a week ago
Do my response messages count as credits?
Written by
Michael Lepinay
Updated over a week ago
Can I edit Subscriber data from the Inbox?
Written by
Michael Lepinay
Updated over a week ago
Message Credits
How do message message credits work?
Written by
Michael Lepinay
Updated this week
Do message credits rollover every month?
Written by
Michael Lepinay
Updated over a week ago
How do I purchase more message credits?
Written by
Michael Lepinay
Updated over a week ago
What happens if I run out of message credits?
Written by
Michael Lepinay
Updated over a week ago
Longcodes (Local Numbers)
Can my Longcode receive calls?
Written by
Michael Lepinay
Updated over a week ago
Can I have more than 1 Longcode?
Written by
Michael Lepinay
Updated over a week ago
How do I collect prayer requests?
Written by
Michael Lepinay
Updated over a week ago
How do I port my Longcode into Clearstream?
Written by
Jimmy Britnell
Updated over a week ago
Can I use my current phone number? (SMS Hosting)
Written by
Jimmy Britnell
Updated over a week ago
Can I create Keywords on a Longcode?
Written by
Jimmy Britnell
Updated over a week ago
Account Settings and Billing
What's the difference between an editor and admin user role?
Written by
Jimmy Britnell
Updated over a week ago
Are there setup fees with a monthly plan?
Written by
Michael Lepinay
Updated over a week ago
How do I edit my billing info?
Written by
Michael Lepinay
Updated over a week ago
How do I upgrade or downgrade my monthly plan?
Written by
Michael Lepinay
Updated over a week ago
How do I access invoices and payment receipts?
Written by
Michael Lepinay
Updated over a week ago