When integrating with Planning Center, you will only be able to sync one Planning Center account per Clearstream account/Subaccount (Subaccounts have their own separate integrations).
We will only sync Lists from the Planning Center account linked to the Subscriber's email who set up the integration and you will only be able to view Lists that the user has access to in Planning Center. If you aren't seeing certain Lists, you may not have permissions to the Lists in Planning Center.
You can view which User has synced with Planning Center from Settings (bottom left) > Integrations > click View under Planning Center.
Your Clearstream account will automatically sync with Planning Center every 24 hours (around 4am). If you need to re-sync your Lists in the middle of the day, go to Settings > Integrations > Planning Center View > click "Run Sync Now".
Note: each Clearstream Subscriber must have a unique phone number, so if two Planning Center profiles have the same phone number, we will only sync one of them. We will also, not sync contacts that do not have a phone number in Planning Center.
If you have any questions about our Planning Center integration or you need help troubleshooting, please reach out to us. We're happy to help!