An opt-out is someone who was added to your account, but is no longer able to receive texts from you. People can opt themselves out of your account and you can opt people out of your account manually. People will opt themselves out if they don't want to receive text communication from you. You can see who opted out after receiving a text from you by looking at the Message Activity.

If someone texts any of the following keywords, they will be automatically unsubscribed from the Clearstream account (or subaccount) which they've most recently received a message from:

We also go a step further. If a subscriber sends a vague text like "I do not want to receive messages from your church anymore", their message will be flagged in our system and they will be opted out.

If a subscriber texts any of the following keywords, they will be unsubscribed from all lists and all Clearstream accounts and subaccounts:

If someone has accidentally opted out of your account, they can opt back in by texting one of the following keywords to your long code phone number: